B2BITS has introduced Operational Intelligence, an AI-powered Virtual Support Engineer designed to help support, operations, and engineering teams investigate incidents and troubleshoot complex electronic trading environments.

The solution combines FIX protocol expertise, B2BITS’ experience in electronic trading, and customer-specific operational knowledge to assist with technical investigations and issue resolution.

The Virtual Support Engineer analyzes information from multiple sources, including FIX and application logs, system configurations, Jira, Confluence, Git repositories, transaction histories, and monitoring platforms. By correlating this information, it helps teams investigate FIX session disconnections, analyze order and transaction issues, identify potential root causes, and find relevant historical incidents.

Operational Intelligence supports both frontier and locally deployed Large Language Models (LLMs), with configurable data obfuscation to help protect sensitive operational information. Its vendor-agnostic architecture enables support across different trading protocols, applications, and infrastructure environments.

By combining AI capabilities with specialized electronic trading knowledge, B2BITS Operational Intelligence helps engineering and support teams reduce manual investigation effort and improve operational efficiency.

For more information, visit: https://www.b2bits.com/operational-intelligence